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Jeanne Beliveau-Dunn

Vice President and General Manager

Cisco Services

Jeanne Beliveau-Dunn is vice president and general manager of Services for Cisco. In this role, she leads Technical Services strategy and operations, the Office of Innovation and the Learning@Cisco business unit.

Jeanne is a recognized thought-leader on digital transformation and the Internet of Things (IoT), the “Workforce of the Future” and education, the social enterprise, collaboration and knowledge systems. She was recognized as one of “The 2015 Top 50 Most Powerful Women in Technology”, by the National Diversity Counsel, which honors the most influential female executive leadership in business. Jeanne also brought the first social enterprise system to the industry in 2008 and leads Cisco’s external technical community of over 2.8M people.

Jeanne initiated and shaped The IoT World Forum initiative for talent development, from which the IoT Talent Consortium emerged. As the chairman and president of the consortium, she brings together the top IoT leaders from across the globe to empower and accelerate a more agile workforce for a digital economy.

Under Jeanne’s leadership at Cisco, Learning@Cisco has become the industry’s foremost knowledge and education solution, by building knowledge platforms for customers and partners to enable a highly-skilled workforce. Learning@Cisco recruits over 150K customers annually in the technical fields and Cisco’s career certifications have come to be recognized as the highest standard in the industry (including CCNA, CCNP, and CCIE).

Jeanne built a strategy to drive services growth at three times industry average, for the company’s Technical Services business, which has become one of the two largest and most profitable business units for Cisco. She also created new SaaS platforms that disrupt the way people work, co-create and innovate and help drive new revenue streams for customers and partners globally.

Jeanne began her 20-year career at Cisco by leading the company’s global channels sales team and launching the strategic alliances program. She went on to establish the Internet Business Solutions Group (IBSG), a consulting team working with Cisco’s largest global customers. Before joining Cisco, Jeanne was vice president and general manager for Micronics/Diamond computers, where she built the company from a startup to a $300 million business.

Jeanne serves on a number of advisory boards for organizations committed to continuous learning and talent, including: Arizona State University, New York Academy of Sciences, California State University Chico and the Technical Services Industry Association (TSIA). She consults with customers across the globe on IoE, innovation and building talent.

Jeanne holds a bachelor’s degree in management from the University of Massachusetts.

Articles

May 11, 2016

EDUCATION

Invest in Experiential Learning to Create a Digital Ready Workforce

Cisco’s hackathon with a Silicon Valley school empowers students to solve problems in their community with the Internet of Things. If we want to ensure that the talent pipeline is robust and plentiful for the digital world, we need to invest in it now. Academia alone cannot keep up, nor can it…

February 25, 2016

EDUCATION

Innovating Together: Developing 21st Century Technology Skills and Building Community

The workforce of tomorrow is being created today. Technology is now a fundamental part of education even at its earliest stages, at the pre-school and elementary level. While this technology brings great power, it’s also important to ensure it is being used as effectively and positively as possible.…

April 23, 2015

EDUCATION

Building an Agile, High-Performing Workforce for the Workplace of the Future

Technology continues to evolve at a break-neck pace, and our definition of the workplace — and how we work with our customers, partners and stakeholders — has expanded beyond the four walls of an office building. The adoption of mobile devices and cloud-based services has created an anyt…

October 14, 2014

EDUCATION

Introducing the Industry Talent Consortium

The Internet of Everything (IoE) will connect people, data, processes and things into a vast web of communication that is already dramatically changing how we live and work. Cisco projects that by next year, 25 billion devices will be connected, and that number will double by 2020. This expanded and…

October 7, 2014

EDUCATION

The Global STEM Alliance: Collaborative Education and Mentoring to Solve the “STEM Paradox”

The New York Academy of Sciences has recently released a report that redefines the global STEM crisis as a “STEM paradox”: there are sufficient numbers of STEM graduates, but low numbers of grads who are actually prepared for work, “brain drain” from developing countries and the lack of women in STE…

August 21, 2014

DIGITAL TRANSFORMATION

The Internet of Everything: New Job Roles, New Education Required

****This article has been updated to remove a factoid discussing IoE and manufacturing job growth.**** We have entered the world of the Internet of Everything (IoE)—a world that brings people, data, processes and things together into a vast web of connectivity. From wearable devices that monitor our…

June 18, 2014

DATA CENTER

What You Should Know About Tech Careers Of The Future

It has been predicted that everything in the future will be connected and “communicate” with one another. There is even a phrase for it – the Internet of Everything (IoE). The impact of these connections is all about improving connected intelligence: the speed of decision-making, innovation with pro…

April 23, 2014

EDUCATION

Driving New Network Programmability Talent Needs

Over the past year, we saw the idea of software-defined networking (SDN) become an integral part of IT conversations globally. As this technology evolves, the term “network programmability” can be used to capture the idea of opening up the network. The Cisco Global Cloud Index predicts that two-thir…

April 21, 2014

EDUCATION

Recap: Recommendations for a Sound Technology Future

I recently sat down with Arvind Hickman of HR Magazine UK to discuss the skills gap in the technology sector. We talked about the challenges of filling the critical technology slots that business demands, particularly in developed countries, where the biggest gaps exist. Cisco has been proactive in…